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Modena Synergy Terms & Conditions

Modena Synergy Subscription – Terms & Conditions

Last updated: 3 June 2025

These Terms & Conditions ("Terms") govern your purchase and use of the Modena Synergy Subscription ("Service"), provided by Modena Technologies. By purchasing or using this Service, you agree to be bound by these Terms.

1. Subscription Overview

The Modena Synergy Subscription is an all-in-one, bundled service that includes:

  • Licensed Autodesk software (AEC Collection or PDM Collection)

  • A high-performance Modena Computers workstation

  • Remote IT support and system monitoring

  • Unlimited access to scheduled public online Autodesk and Twinmotion training

  • One hour per month of expert consulting

This subscription delivers a seamless design environment tailored to professionals in architecture, engineering, manufacturing, and construction.

2. Subscription Duration & Billing

  • Billed monthly, with a minimum 12-month commitment.

  • Early cancellation is subject to payment of the full remaining term.

  • Pricing is per seat and excludes VAT unless otherwise stated.

  • Invoices are issued monthly in advance and payable within 7 calendar days.

  • Failure to pay within 7 days may result in service suspension. A 5-day grace period may be granted at Modena's discretion.

  • Subscriptions automatically renew month-to-month after 12 months unless cancelled with 30 days’ written notice.

3. Software Licensing

  • Autodesk software is licensed under Autodesk’s official terms.

  • Modena Technologies is an authorised Autodesk reseller and manages licensing on your behalf.

  • Licences are non-transferable and allocated to the named user or workstation only.

  • Abuse or unauthorised sharing may lead to subscription termination and reporting to Autodesk.

4. Hardware Ownership & Lifecycle

  • Workstations are provided on a leased basis and remain the property of Modena Technologies.

  • After three years, workstations will be upgraded to a newer, equivalent-spec model if the subscription is still active.

  • On cancellation, hardware must be returned within 10 business days in good working order.

  • A buyout option may be offered based on the residual value of the machine.

  • In case of hardware failure due to normal use, repair or replacement will be arranged using new or equivalent-spec parts.

  • Clients may be required to return the workstation to Modena for repair or exchange.

  • Damage, theft, or loss outside warranty will incur a replacement or repair fee.

5. Training Access

  • Subscribers receive unlimited access to scheduled public online training, including courses on Autodesk software and Twinmotion.

  • Each subscription is tied to one named individual who will receive the training benefit.

  • Training access is non-transferable. Attempted sharing may result in suspension or termination.

  • Training must be booked at least 48 hours in advance.

  • Modena reserves the right to cancel or reschedule any course if fewer than 3 participants are booked 24 hours prior to start.

  • Clients may attend in-person classes at Modena’s Cape Town facility for an R100 surcharge per session, subject to availability.

  • Courses are first-come, first-served. Private or custom training is available separately.

6. IT Support & Consulting

  • Includes:

    • Remote monitoring and optimisation of the supplied workstation

    • Driver updates and Autodesk performance tuning

    • Support desk access for Autodesk-related and basic IT queries

    • One hour of expert consulting per month, delivered online or at our Cape Town office

  • Consulting and support time is not cumulative and does not carry over month to month.

  • Additional hours or advanced services (e.g. BIM support, scripting, custom templates) are available at standard rates.

7. Client Responsibilities & Data

  • Clients are responsible for backing up their own data.

  • Modena cannot be held liable for any data loss, project delays, or productivity loss resulting from software issues, hardware failure, or service interruption.

  • Clients must maintain basic cybersecurity and notify Modena of any suspected security issues.

8. Geographic Availability

  • This service is currently only available to clients based in Cape Town.

  • Modena may expand service availability at a later stage but does not currently offer full support or hardware delivery outside this area.

9. Equipment Care & Misuse

  • Clients must treat the workstation with reasonable care.

  • Misuse, unauthorised modifications, or physical damage may void the warranty.

  • Loss, theft, or irreparable damage will require a replacement or a buyout payment.

10. Fair Use Policy

  • Modena monitors use of training, consulting, and support services.

  • If a subscriber’s usage is deemed excessive or abusive, Modena may:

    • Propose an upgrade to a higher-tier plan

    • Impose service limitations

    • Cancel the subscription for repeated abuse

11. Data Privacy

  • Modena may collect limited system performance and telemetry data during support and monitoring.

  • No personal files or sensitive data are accessed or stored without user consent.

  • All data handling follows POPIA compliance and confidentiality best practices.

12. Termination

  • After the 12-month commitment, subscriptions may be cancelled with 30 days’ written notice.

  • Early cancellation requires full payment of the remaining contract value.

  • Modena may suspend or terminate service immediately if:

    • Payment is not received on time

    • These Terms are violated

    • Hardware is not returned when required

13. Modifications to Terms

  • Modena Technologies may update these Terms periodically.

  • Clients will be notified of significant changes via email or through their client dashboard.

  • Continued use after an update constitutes acceptance of the revised Terms.

14. Contact Us

Modena Technologies
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