Basic vs Advanced Support
Support Options
At Modena Technologies, we are committed to providing exceptional support to ensure your experience with our products is seamless and productive. We offer two distinct support levels to cater to your specific needs:
Basic Support
Included with all subscriptions
Our Basic Support package ensures that your software operates smoothly on your systems. This essential support level includes:
- Installation Assistance: Expert help to get you set up quickly and correctly.
- Crash and Freeze Support: Prompt resolution of any technical issues that may arise, ensuring minimal downtime.
Basic Support is designed to keep your programs running efficiently, providing peace of mind and reliable performance as you integrate our solutions into your workflow.
Advanced Support
Enhance your experience with comprehensive assistance
For clients seeking a deeper level of engagement and support, our Advanced Support package offers unparalleled access and resources:
- Unlimited Online Training: Gain unrestricted access to our extensive list of online training courses, empowering your team with the knowledge to maximize our software’s potential.
- Dedicated One-on-One Consulting: Benefit from personalized consulting sessions with our expert consultants, tailored to your specific business needs and objectives.
- Priority Support: Receive expedited assistance and priority handling of your support requests, ensuring your issues are addressed swiftly and effectively.
Advanced Support goes beyond ensuring functionality—it provides the tools and expertise to help your organization fully leverage our technology for greater success.
Which Support Option is Right for You?
| Feature | Basic Support | Advanced Support |
|---|---|---|
| Installation Assistance | ✔️ | ✔️ |
| Crash/Freeze Support | ✔️ | ✔️ |
| Unlimited Online Training | ❌ | ✔️ |
| One-on-One Consulting | ❌ | ✔️ |
| Priority Support | ❌ | ✔️ |
Upgrade to Advanced Support Today
Elevate your experience with Modena Technologies by choosing Advanced Support. Unlock the full potential of our products with comprehensive training and dedicated consulting tailored to your business needs.
Contact us to learn more about Advanced Support options and how they can benefit your organization.